Insurer said tomorrow?
The claims line answered, took your excess, and promised an engineer "within a reasonable timescale" — which turns out to mean tomorrow morning, while the water is coming through now. We make it safe tonight and leave you the evidence for the claim.
Price
Tonight's visit: £199 before midnight, £249 after. Callout inc VAT, paid before the plumber arrives. Work is quoted before it starts and paid on top. If your booking crosses midnight, you pay the lower price. What's included
Before you book anyone: check your policy
Some home-emergency policies say you must not arrange your own plumber without prior authorisation, or they won't reimburse you. Check your policy or call the claims line back and ask, in writing if you can, before you spend anything.
We can't tell you what your policy covers, and we won't guess. What we can do is stop the damage tonight and hand you the paperwork insurers ask for. What your policy does with it is between you and them.
What we do tonight
- • Stop the water and make the home safe — isolate, cap, or fit a temporary repair so the water can go back on for the rest of the home.
- • Photograph the damage and the repair, with times, before anything is moved or thrown away.
- • Leave the permanent repair for daylight. If one is needed, it's a fixed price quoted with photos, and nothing more starts without your yes.
Your evidence pack by 8am
Every job ends with a short report, texted to you by 8am: what happened, what we found, what we did, photos of the damage and the repair, the times, and your receipts for the £199 or £249 callout and any agreed work. It lives on your tracking page under Make-safe summary — the link we text you when you book — so you can forward it straight to your insurer, landlord or building manager.
"We got a copy of the report the next morning ready to be presented to our landlord and building management" is the thing people praise night plumbers for most. So it's included in the price, not an extra.
If you're still on hold with the insurer
Do the first sixty seconds yourself while you wait: turn the water off at the stop tap (usually under the kitchen sink, clockwise), switch the electricity off at the mains if water is near lights or sockets, and take photos with the time showing. Then WhatsApp us.
Burst pipe steps · Water through the ceiling · Stop tap won't turn
Insurers and agents: use us for night make-safe
We don't sell insurance. If you handle claims or manage homes in E1, E2, E3, E8, E9 or E14 and want a night make-safe partner, send us a note.