Your tenants' 1am call, answered. On your terms.
NightPlumber is East London's night-only emergency plumber: 8pm to 8am, every night, E1, E2, E3, E8, E9 and E14. For landlords, letting agents, block managers and short-let operators we run accounts built for the call that comes in after your office has closed.
What an account gives you
A spend cap you set, per property.
You pre-authorise a night make-safe visit up to a limit you set per property. Inside the cap, we attend and tell you. Above it, or for any repair beyond making safe, nothing happens without your approval.
A tenant approval link.
Without a cap, your tenant calls us, we isolate the water over the phone, and you get a link with the total, the scope and an expiry time. Approve or decline from your phone. No payment is taken until you approve, and the tenant is told that plainly.
A photo report by 08:00.
Timestamped photos, the cause, what was isolated, what was made safe, what's outstanding, parts used, and the invoice. Ready for the freeholder, the insurer or the tenant file before your day starts.
One invoice a month, ex VAT.
Itemised by property and job, VAT shown separately, 14-day terms. No call-out fees, no admin fees, no night surcharge on the invoice: the account price is the account price.
A named contact by day.
Email or WhatsApp, answered by 10:00. By night, a person on the line, 8pm to 8am.
Repairs quoted, not sold.
A fixed quote with photos for anything beyond make-safe, for you to approve in daylight or give to your own contractor. We never sell a repair to a tenant at 2am.
No gas.
If a tenant has no hot water or heating, we make the plumbing safe and tell you. Your Gas Safe registered engineer, or one we book for 08:00 with your approval.
How a tenant's call works
- Your tenant calls us or the number on the fridge card we send you. A person answers.
- We get the water off and the electrics safe over the phone.
- Inside your cap: a named plumber accepts, the tenant gets the plumber's name, photo, van and door code, and you get a notification. Outside your cap: you get the approval link.
- The plumber finds the problem and quotes the fix before starting. Photos at every stage.
- By 08:00 you have the report. Anything more is a quote, not a bill.
What it costs
Same scope as our published consumer visit (/prices), invoiced monthly. Parts at receipt cost. No account fee, no minimum. Account prices are sent with the account form.
Who it's for
Letting agents with an out-of-hours line that currently says "call back in the morning". Portfolio landlords who don't want a 1am phone call. Block managers and resident management companies whose contractor won't come out for a single flat. Short-let and serviced-apartment operators with a guest and no toilet at midnight. Housing providers who want a night-only contractor on the out-of-hours list, not a day firm with an answerphone.
What we don't do
No gas or boilers. No day work. No external drain jetting. Nothing outside E1, E2, E3, E8, E9 and E14. No cash from tenants, ever. No repairs without your yes.
Set up an account
WESTEND MULTITRADING LONDON LTD, company number 11917596.